Frequently Asked Questions
We've answered some of the most common questions about ordering, delivery, returns and refunds below. If you can't find the information you're looking for, please get in touch and we'll be happy to help.
How much does delivery cost?
Delivery charges are calculated at checkout. Any delivery promotions or free shipping thresholds will be displayed on our website.
When will I receive my order?
Orders are typically processed within 1–3 working days and delivered within 2–5 working days. Delivery times may vary during busy periods.
How can I track my order?
Where tracking is available, you'll receive tracking details by email once your order has been dispatched.
Can I cancel or change my order?
If you need to cancel or amend an order, please contact us as soon as possible. We'll do our best to help, but once an order has been processed or dispatched, changes may not be possible.
Do you offer international shipping?
We currently ship within the UK. If international delivery becomes available, eligible countries will be shown at checkout.
What is your returns policy?
We accept returns within 14 days of delivery, provided items are returned unused, in their original condition and with all tags attached.
How do I return an item?
Please contact us at info@trendfriendofficial.com with your order number and details of the item you'd like to return. We'll provide instructions on how to return your item.
What should I do if my item is faulty?
Please inspect your order upon arrival and contact us immediately if your item is faulty, damaged, or incorrect. Include your order number and photographs where possible so we can resolve the issue quickly.
How long does it take to receive my refund?
Once your return has been received and approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.
How do I contact Trend Friend Official?
If you have any questions, please contact us at:
📧 info@trendfriendofficial.com
📍 Trend Friend Official
Trading as Dawn Medforth
Hollingthorpe House
Hollingthorpe Lane
Hall Green
Wakefield
WF4 3NG
We aim to respond to enquiries as quickly as possible.
