Refund policy

Returns & Refunds Policy

Last Updated: 20/07/2026

At Trend Friend Official, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Returns & Refunds Policy below for information on returns, exchanges and refunds.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In its original condition
With all tags attached
In its original packaging where possible
Accompanied by proof of purchase

To start a return, please contact us at:

Email: info@trendfriendofficial.com

Returns should be sent to:

Trend Friend Official
Trading as Dawn Medforth
Hollingthorpe House
Hollingthorpe Lane
Hall Green
Wakefield
WF4 3NG

If you have any questions regarding a return, please contact us at info@trendfriendofficial.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

Your item is faulty
Your item is damaged
You have received the wrong item

We will assess the issue and work to resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Personalised or custom-made items
Gift cards
Beauty, cosmetic or personal care products where hygiene seals have been broken
Any items clearly marked as non-returnable at the time of purchase

We are unable to accept returns on clearance or sale items unless they are faulty.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to receive a different size, colour or item is to return your original purchase (if eligible) and place a new order once your return has been accepted.