Terms of service

Terms of Service

Last Updated: 20/07/2026

Welcome to Trend Friend Official. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.

1. Business Information

This website is operated by Trend Friend Official.

Business Owner: Dawn Medforth

Trading Address:
Hollingthorpe House
Hollingthorpe Lane
Hall Green
Wakefield
WF4 3NG

Email Address: info@trendfriendofficial.com

Telephone Number: [PHONE NUMBER TO BE INSERTED - OPTIONAL]

Country of Registration: United Kingdom

2. Online Store Terms

By agreeing to these Terms of Service, you confirm that:

You are at least the age of majority in your country of residence.
You will not use our products for any unlawful purpose.
You will not transmit any viruses, malware or malicious code.
You will not violate any applicable laws or regulations.

Any breach of these Terms may result in the termination of your access to our website.

3. Products and Services

We endeavour to display product descriptions, images and pricing as accurately as possible.

However:

Colours may vary depending on device settings.
Product availability is subject to stock levels.
We reserve the right to discontinue products at any time.

We are not responsible for minor variations between product images and the products received.

4. Pricing and Payment

All prices are displayed in GBP (£) unless otherwise stated.

Payment methods may include:

Shopify Payments
PayPal
Klarna
Debit and Credit Cards
Other payment methods available at checkout

Prices may change without notice, but such changes will not affect orders that have already been accepted.

5. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation email. This acknowledgment does not constitute acceptance of your order.

We reserve the right to:

Refuse or cancel any order.
Limit quantities purchased.
Cancel orders where fraudulent or suspicious activity is suspected.
Cancel orders due to pricing, stock or product information errors.

If payment has been taken for a cancelled order, a full refund will be issued.

6. Delivery

We currently deliver within the United Kingdom.

Orders are typically processed within 1–3 working days and delivered within 2–5 working days.

Delivery estimates are provided as guidance only and cannot be guaranteed.

We are not responsible for delays caused by third-party delivery providers or circumstances beyond our reasonable control.

7. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Customers may return eligible products within 14 days of receipt, subject to the conditions outlined in our Returns & Refunds Policy.

Refunds will be processed to the original payment method after returned items have been received and inspected.

8. Customer Accounts

Customers may create an account on our website.

You are responsible for:

Keeping your account details secure.
Maintaining accurate information.
All activity conducted through your account.

We reserve the right to suspend or terminate accounts where misuse is suspected.

9. Intellectual Property

All website content, including but not limited to:

Logos
Branding
Product images
Graphics
Product descriptions
Text content
Website design

remains the property of Trend Friend Official or its licensors and is protected by intellectual property laws.

No content may be copied, reproduced, modified or distributed without prior written permission.

10. Prohibited Uses

You agree not to:

Use the website for unlawful purposes.
Infringe upon the rights of others.
Upload malicious software.
Attempt to gain unauthorised access to our systems.
Interfere with the security or functionality of the website.

11. Limitation of Liability

To the fullest extent permitted by law, Trend Friend Official shall not be liable for:

Indirect or consequential loss.
Loss of profits or business opportunities.
Website downtime or interruptions outside our reasonable control.

Nothing in these Terms excludes liability where exclusion would be unlawful under applicable law.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use and protect your personal information.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies or practices of third-party websites and encourage you to review their own terms and privacy policies.