Terms & Conditions
Last Updated: 20/07/2026
Welcome to Trend Friend Official ("we", "us", "our"). By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Business Information
This website is operated by Trend Friend Official.
Business Owner: Dawn Medforth
Trading Address:
Hollingthorpe House
Hollingthorpe Lane
Hall Green
Wakefield
WF4 3NG
Hollingthorpe House
Hollingthorpe Lane
Hall Green
Wakefield
WF4 3NG
Email Address: info@trendfriendofficial.com
Country of Registration: United Kingdom
2. Products
Trend Friend Official sells clothing, fashion items, accessories and related products. Our product range may expand in the future to include menswear, home accessories and other lifestyle products.
We make every effort to ensure that product descriptions, images and pricing are accurate. However, colours may vary depending on your device settings, and minor variations may occur.
3. Eligibility to Purchase
By placing an order through our website, you confirm that:
- You are legally capable of entering into binding contracts.
- The information you provide is accurate and complete.
- You are authorised to use the payment method provided.
4. Orders
All orders are subject to acceptance and availability.
After placing an order, you will receive an email acknowledging receipt of your order. This does not constitute acceptance of your order.
We reserve the right to:
- Refuse or cancel any order.
- Limit quantities purchased.
- Cancel orders where fraud or suspicious activity is suspected.
- Cancel orders due to pricing or product errors.
If payment has already been taken, a full refund will be issued where appropriate.
5. Pricing and Payment
All prices displayed on the website are in GBP (£) unless otherwise stated.
Accepted payment methods may include:
- Shopify Payments
- PayPal
- Klarna
- Major debit and credit cards
- Other payment methods made available at checkout
Prices may be changed at any time without notice, although this will not affect orders already accepted.
6. Delivery
We currently deliver within the United Kingdom.
Orders are typically processed within 1–3 working days and delivered within 2–5 working days.
International shipping is currently unavailable unless otherwise stated on our website.
Delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, adverse weather conditions or circumstances outside our reasonable control.
7. Returns and Refunds
Customers have the right to cancel eligible orders in accordance with applicable UK consumer legislation.
Returns Period: 14 days from receipt of goods unless otherwise stated.
To be eligible for a return:
- Items must be unused.
- Items must be in their original condition.
- Tags and packaging must be intact where applicable.
We reserve the right to refuse returns that do not meet these conditions.
Non-returnable items may include:
- Gift cards
- Personalised or custom-made items
- Beauty, cosmetic or personal care products where hygiene seals have been broken
- Any items clearly marked as non-returnable at the time of purchase
Refunds will be processed to the original payment method once returned items have been received and inspected.
8. Customer Accounts
Customers may create and maintain an account on our website to streamline the ordering process.
You are responsible for:
- Keeping your login details secure.
- Maintaining accurate account information.
- All activity carried out under your account.
We reserve the right to suspend or terminate accounts where misuse is suspected.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Images
- Product descriptions
- Graphics
- Design elements
- Text content
is the property of Trend Friend Official or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced or distributed without prior written permission.
10. Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Introduce viruses or malicious software.
- Interfere with the operation of the website.
11. Limitation of Liability
To the fullest extent permitted by law, Trend Friend Official shall not be liable for:
- Indirect losses.
- Consequential damages.
- Loss of business or profits.
- Website interruptions beyond our reasonable control.
Nothing in these Terms excludes liability where exclusion would be unlawful under UK law.
12. Privacy
Your use of this website is also governed by our Privacy Policy.
Please refer to our Privacy Policy for details about how we collect, store and process personal information.
13. Third-Party Services
This website may contain links to third-party websites or services.
We are not responsible for the content, policies or practices of third-party websites.
14. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
Updated versions will be posted on this page and become effective immediately upon publication.
15. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.